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The reckoning of credit card and e-transfer transactions is conducted with the use of the Dotpay Reckoning Center.

Terms & Conditions

Business Hours

Monday - Friday: 8:00 - 16:00 CEST
Saturday - Sunday: Closed

We do not ship and process orders during the weekend. We can not also guarantee to answer all of your questions during that time - therefore, the response on all of the questions sent during the weekend can be slightly delayed (at the worst case, they will be answered on Monday).

Order

You can place an order on our official website, which is available under an address wendesign.co.uk. All transactions are via our secure server.

Payments

We do accept few different forms of payment: paypal, credit cards, bank transfer

 

Despatch goods

We aim to despatch goods in 2-14 working days. We reserve the right to supply up to a maximum of 28 days and will inform you of any delays due to stock unavailability.

Prices:

Prices and Specs may change due to factors out with our control. We reserve the right to alter prices; however should your order differ from prices quoted we will inform you before despatch of any order.

Delivery Charges:

Delivery charges will be calculated at checkout.

Deliveries:

We are always doing everything to provide our customers with the best quality of services. Goods sent to you are checked and packed to avoid any damage in the delivery. However, there are cases of delivery by courier damaged goods. We suggest the following:
 
Before signing the document of receipt of goods:
1. unpack product and check for any sign of damage
2. if the goods are not damaged, please sign the document of receipt
3. if the goods are damaged, report the damage to the courier
4. you must notify us within 24 hours to make a claim of any damage or shortages.
 

Returns

Refunds will be made, apart from delivery charges, on items returned by prior agreement. Unspoiled and unused within 14 days of purchase. Special order products may incur handling charges.

Return policy

Following terms apply to all items except:

- Damaged in transport

- Deformed in transport

- Faulty items (faults must be reported to us within 7 working days after recieving the item, including the photo documentation and description of fault).

We accept returns within 7 days after receipt of delivery of the item and within 14 days after receipt of delivery the product must arrive to us.

Item must be packed just as it arrived to you. If you received item in box - the same box must be used to return item to us. We don’t accept return parcels with no name; no sender's address or without prior "return request".

We don't accept returns of item collected personaly or delivered to you personally. We don’t refund postage to client.

Errors and omissions are exceptions and we will talk about them personally with a customer.

 

How do I return an item?

Simply write an e-mail or contact us anyhow and one of our customer support team members will issue you with a Return Number that will enable us to process your return quickly and efficiently. You must obtain a Return Number before sending anything back to us or we will not be able to process your return, here are some simple and easy to follow guidelines:

If you wish to return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item must be returned within 14 days of purchase.

Change of mind

Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc.), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item must be returned within 14 days of purchase. Special or made to specific car orders may incur handling charges. The handling fee is 30% and 50% of the value of the purchased goods. Also shipping costs (return purchased goods) are borne by the customer. Any goods with a value of over £500 is not refundable. This is due to the fact that expensive products are produced to special order.

Items returned and lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacements and exchanges: Refunds for items that are defective or faulty and sent back to RS Tuning within 14 days, a refund, replacement or exchange will be processed within 7 working days of the returned item receiption, a refund will be made in the same form of payment that was used to make the initial purchase. Please note that items returned to us that are not due to our error will have the return shipping costs deducted from the refund.

Please note, in all instances RS Tuning shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure

Wendesign takes its relationships with customers very seriously - we are working really hard everyday to make you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or complaints. If email is not suitable you are welcome to call us on the number provided in the contact section, where our customer support team will gladly be of assistance. All your feedback is appreciated, no matter if it is good or bad!

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
 
What personal information do we collect from the people that visit our blog, website or app?
 
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
 
When do we collect information?
 
We collect information from you when you register on our site, place an order or enter information on our site. We use it to proceed with the order.
 
How do we use your information?
 
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 
      • To quickly process your transactions.
 
How do we protect visitor information?
 
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
 
We use regular Malware Scanning.
 
Do we use 'cookies'?
 
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
 
Third-party disclosure
 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
 
Third-party links
 
We do not include or offer third-party products or services on our website.
 
Google
 
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 
 
We have not enabled Google AdSense on our site but we may do so in the future.
 
California Online Privacy Protection Act
 
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
 
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.
 
Users will be notified of any privacy policy changes:
      • On our Privacy Policy Page
Users are able to change their personal information:
      • By logging in to their account
 
How does our site handle do not track signals?
 
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
 
Does our site allow third-party behavioral tracking?
 
It's also important to note that we do not allow third-party behavioral tracking
 
COPPA (Children Online Privacy Protection Act)
 
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
 
We do not specifically market to children under 13.
 
Fair Information Practices
 
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
 
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
      • Within 7 business days
 
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
 
CAN-Spam Act
 
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 
We collect your email address in order to:
      • Process orders and to send information and updates pertaining to orders.
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
 
To be in accordance with CANSPAM we agree to the following:
      • NOT use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.
 
If at any time you would like to unsubscribe from receiving future emails, you can email us at
shop@wendesign.co.uk and we will promptly remove you from ALL correspondence.
 
 
Contacting Us
 
In case of any questions, you are advised to contact us either over an e-mail givten below or using the form on the website. Our offices are situated in Poland, under an address provided below:

 

Wendesign

98 Goodman Park

SL2 5NR Slough 

United Kindom

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